Case Study

Taming an Onslaught of Messages

Taming an Onslaught of Messages

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USE CASE Taming an Onslaught of Messages With Adlib, this insurance company handled enterprise volumes of messages from multiple mailboxes with ease and proficiency, scaling to large volumes and offering integration with OpenText ® and SharePoint ® . THE CHALLENGE To create a solution that renders documents from multiple Exchange mailboxes (approximately 10,000 – 12,000 email messages per mailbox, per day) for different claims, a provider of a range of commercial, rural and personal insurance products needed software that could integrate with OpenText and SharePoint. They were faced with a number of complex challenges. This organization needed to: • Handle a huge volume of email messages daily • Avoid having to monitor mailboxes manually • Implement a solution that could scale for

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