Case Study
Tackling a Multi-Million Dollar Billing Backlog And Staff Shortages
CHALLENGE INDUSTRY CUSTOMER SERVICES/PRODUCTS www.SourceHOV.com © Copyright 2015, SourceHOV L.L.C. All Rights Reserved SOLUTION CUSTOMER STORY With the coding backlog growth expanding monthly, the health system struggled to find and retain AHIMA credentialed coders in the local vicinities of its hospitals. With cash flow becoming an issue, they recognized that a number of challenges existed: • Growing backlog levels, approaching more than $14