Results PATIENT SATISFACTION SCORES INCREASE “The feedback from patients and from staff has been tremendous,” said Kay Cartwright, Reid Vice President Continuum Care/Chief Nursing Officer. Greg Shock, Reid Nursing Finance and Special Projects Manager commented that while he cannot attribute this solely to Hercules, “I do believe that it has been a strong contributor in the increase we have seen in our Press Ganey overall patient satisfaction ratings.” “Our patients love the fact that two or three people don’t have to help move them up in their beds, and it also reduces staff time and reduces risk of injury,” said LuAnne Christofaro, Director of Quality Assurance at Reid. “One caregiver can often boost a patient safely in just a few seconds,” Christofaro said, adding “that before

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