Sysmex America, expanding direct sales of diagnostic instruments across North America since 2003, required robust support for sales and field service teams in an FDA-regulated industry. IFS Field Service Management was selected to track service calls, dispatch representatives, ensure compliance through accurate documentation, and capture changes effectively. The software streamlines operations, enhances customer response times, optimizes resource allocation, and maintains regulatory standards—empowering Sysmex to deliver reliable service and support growth in clinical environments.

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