Synoptek Helped a Chemicals Supplier Achieve a 15% Revenue Boost with Business Application Modernization
Synoptek Helped a Chemicals Supplier Achieve a 15% Revenue Boost with Business Application Modernization
4 PagesA specialty chemical manufacturer that grew from $300M to $1B via acquisitions was constrained by a heavily customized, unsupported Dynamics AX 2009 and fragmented WMS tools, causing disconnected data and heavy manual work, with 70% of 11,000+ monthly orders placed on hold and a 15-person team reconciling issues. Synoptek modernized operations with a phased Microsoft approach using Dynamics 365 Finance and Supply Chain, Customer Engagement, Power Platform, Azure DevOps, and a live integration bridge to AX while consolidating WMS. Enhancements included shipment tracking automation, master planning, improved AR controls, multi-entity consolidation, third-party integrations, and lockbox payment automation, delivering a 15% revenue increase, fewer order errors, and faster reconciliation with m
