Uses Sendmail Sentrion Message Processors to Provide Corporate Customers with Highly Available, Threat-Free Email Service You might go to business school for years, but you’ll never learn a more valuable lesson than the one Johnny Raetzo sums up in four words: “Happy customers come back.” That’s why, as head of messaging at Swisscom IT Services, Raetzo doesn’t just focus on engineering and operations, but on the experience and satisfaction of the customers served by his group. And that’s a lot of people—about 60,000 individual users who depend on email to do their jobs at many of Switzerland’s leading telecommunications, banking and finance, healthcare, trans¬portation, and public sector organizations. Add in the nearly 20,000 employees of Swisscom itself, and Raetzo has a lot of

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