Customer story Swisscom About Swisscom Swisscom is the leading provider of communication, IT and entertainment in Switzerland, with more than 6 million mobile subscriptions. It has more than 19,000 employees and has built a reputation for innovative services and sustainable business practices. Swisscom builds trust through quality service with AppDynamics appdynamics.comperformed well, but when issues arose it was difficult to pinpoint the cause, especially when issues touched on the operations of multiple departments or teams. While agile teams had an in-depth understanding of their specific services and performance situation, they had limited insight into how their efforts fit into Swisscom’s broader omnichannel performance, for example the end- to-end view on performanc

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