At a glance Country: Switzerland Industry: Telecommunications Founded: 1996 Employees: 1,650 Website: www.sunrise.ch Challenge Sunrise operates in a highly competitive market characterized by ever-changing regulations and unpredictable customer behavior. The company relies on its ability to adapt efficiently and remain innovative, preferring to concentrate on its core business. It therefore sources services such as multi-vendor support from external providers to lower its operating costs. Solution Support for the entire multi-vendor landscape is now provided by Fujitsu. A standardized stock-take carried out at the start of the project has made both the support costs and the costs of the systems themselves more transparent. SLAs can be changed month-to-month, thereby reducing

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