RECORDS MANAGEMENT Swiss Life ASSURING BETTER CUSTOMER SERVICE ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? CASE STUDy CHALLENGE: SOLUTION: VALUE: Eliminate the cost and complexity of storing and accessing 80,000 files-worth of insurance paperwork Outsourcing of document storage to safe and secure Iron Mountain archive centres, together with scanning and file transfer services Strong positive effects on customer s

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