1 Falu Energi & Vatten (Energy & Water) is a municipally owned utility company with products and services spanning electricity, heating and cooling, water, sewage, and recycling across the Swedish municipality of Falun. With around 200 employees and a turnover of SEK 770 million, the company is focused on creating a future-proof infrastructure that makes everyday life both safer and more comfortable for its citizens and their future generations. Long-term Digital Transformation Project Back in 2009, earlier than many other utility companies, Falu Energi & Vatten realized both the potential and the necessity of digital transformation, embarking on a long-term project of modernization and digitization of the myriad processes and tools underpinning its operations. Over the intervenin

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