Case Study
Sustainability Victoria
SUSTAINABILITY VICTORIA SETS AGILE EXAMPLE FOR GOVERNMENT AGENCIES WITH CRM IMPLEMENTATION Approving contracts has been streamlined from 24 paper-based signatures to just one. Manual tasks associated with managing campaigns and events reduced from 12 hours to 30 minutes. Combining 20 stakeholder datasets gives all departments a single view of previous interactions. “It’s very diff erent from the way government agencies usually work b