ESP/SurgeX | Case Study SurgeX, Surge + Diagnostic units solve Fortune 500 department store chain’s equipment issues. The Problem: The Solution: ...continued on back The problems were happening on a consistent basis across all of their sites, regardless of the equipment brand. An IT manager from a Fortune 500 department store chain contacted ESP/SurgeX to help him solve recurring equipment related problems at many of their retail sites. The IT servers at these locations, a mission-critical component to store operation, were frequently shutting down because the UPS devices they were attached to were failing. The problems were happening on a consistent basis across all of their sites, regardless of the equipment brand. Their initial reaction was to assume the UPS equipment

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