www.deskpro.com Janay Pyfrom-Symonette CMO, SureTrader “The interface felt familiar to everyone, and it became easy to manage several tickets and chats at any given time.” The Challenge As one of the leading global online stock trading platforms, SureTrader’s mission is to ensure its clients have access to the best online platform that makes trading stocks easy - at an affordable price. As a company which is laser-focused on improving its service to customers and achieving commercial growth, investment in customer-centricity was absolutely key to success for SureTrader. Customers of SureTrader needed their issues solved instantly, and resolving these issues was vital in successfully retaining clients and sustaining commercial growth. If issues aren’t resolved swiftly, customers

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