Challenge Delivering innovation, faster Virgin Media is a ‘quad-play’ deliverer of broadband, TV, mobile and fixed telephone services in the UK. It has earned a reputation for bringing innovative products and services to market. Virgin was the first to offer HD and 3D TV on demand and its ultrafast broadband fibre reaches speeds of 120Mb. Revenues in 2012 topped £4 billion. “Virgin Media really wants to be the digital media provider of choice, and we’re going to do that by making sure we provide the very best product,” says Colin Miles, IT director of Technical Services, Virgin Media. “TV in particular is about making sure customers receive content in the way they want to receive it, rather than actually pushing out. TV should be about your choice.” Part of this, he says,

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