Overview Sungard AS provides managed IT, informa­ tion availability consulting, business continuity management software and disaster recovery services to clients in North America, Europe and India. Challenge T raditionally, the majority of the disaster recov­ ery processes/tasks were very manual, requir­ ing increased levels of expertise (especially in a time of significant technological evolution). Y et, no matter how skilled an organization might be, a forced reliance on manual tasks inevitably leads to human error, increased costs and dif­ ficulties in executing recovery processes and providing visibility. This solution/program goal would enable Sungard AS’s vision of making Disaster Recovery fully touch free, reducing the manual effort, human errors, recovery times and cos

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