CASE STUDY SHARE THIS ? ? ? BUSINESS OBJECTIVES Business Objective • Offer visually impaired customers a convenient and secure way to authenticate their online banking transactions. The Challenge • SMBC needed to improve digital accessibility to their online banking services and remove the friction points experienced by visually impaired customers • For customers who do not use smartphones, the bank required a hardware OTP device that is easy to use and does not require extensive training The Solution • Digipass ® 302 Comfort Voice The Results • Further improved accessibility to online banking services • Accelerated deployment with a model that: • Is similar to their existing OTP devices and requires little-to- no training • Runs on their existing infrastructure

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