Case Study – Suffolk University – Creating Positive Change PROBLEM University leadership became concerned their facilities department was not performing to its potential. They frequently witnessed staff members distracted by low priority activities or appearing unmotivated. They also noticed technicians doing work not matched to their skillsets, as well as the use of outside resources to complete projects. Motivated by a desire to turn the situation around, they sought both independent validation of their observations and ideas for permanent improvements. SOLUTION Performance Resource Partners (PRP) was engaged to begin a four step process, starting with an organizational assessment of the Facilities Operation. This independent assessment provided leadershi

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