© Altitude Software Case Study – all rights reserved 2 Reffekt, founded in 2009, is a profitable outsourcing contact centre in Orebro, Sweden that provides intelligent multi- channel solutions to help companies build stronger customer relationships. With a revenue growth of circa 80% in 2011, during a global economic downturn, the 200 seat outsourced contact centre has continued to expand its wings and opened a second contact cent

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