Ansafone Handles High Call Volumes for Successf ul Clinical Trial Recr uitment Problem When an award-winning Clinical Tr ia ls Rec ruitment {CRO) and Media Services Company ran a direct response campaign to enroll subjects in new trials. it began receiving a large number of inbound calls. Although a testament to the success of the campaign, the volume of inbound calls was overwhelming the company's capabilities. It was imperative that a ll in-coming calls were not only answered, but that prospective study enrollees received relevant information and customer service. Search for a Solution The Clinical Trials Recruitment firm enrolled subjects for research studies focused on pain management, diabetes control and new arthritis treatments and required a locally- headquartered call

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