This case study describes how Owen Allen Solutions partnered with Octolan Tech to overhaul its returns management amid rising e-commerce complexity. Octolan implemented a tailored system supporting SKU-specific workflows and fraud detection. The upgrade helped OAS process diverse items efficiently, recoup $150K in fraud cases, and reduce warehouse time for returned goods. Ongoing enhancements include Amazon connectivity, analytics, and image capture, driving operational agility and ROI.

Join for free to read