Suburban Propane, grown from humble beginnings to a multi-million-dollar giant serving 1.1 million customers across 668 locations in 41 states, needed Avaya IP Office deployment with Xima Chronicall at each site plus a centralized cloud repository. Xima delivered flawlessly, resolving database redundancy, unifying reporting across distributed offices, streamlining contact center management, and providing real-time insights—enhancing visibility, efficiency, and scalability. This empowered seamless operations nationwide, filling customer needs reliably while boosting performance and cutting overhead.

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