Case Study
Streamlining the Renewal Process in Personal Lines
Client Copyright © 2017 Exdion Solutions Pvt. Ltd. Our client is a leading global Insurance Brokers headquartered in London with over 5000 employees and handling around £3bn of insurance premiums. Management perceived that they needed a robust policy process and proactive policy renewals. Streamlining the Renewal Process in Personal Lines www.exdion.com USA | UK | INDIA Exdion approach Exdion benchmarked the company’s renewal policy process against the empirically derived best-in-class ePLMM framework. The client was identified as at “Emerging” stage in ePLMM, and hence likely to face possible revenue leakages. E&O exposures are tracked but have not devised comprehensive mitigation plans. SOPs, though documented only focus on the required domain knowledge but fail to cover the s