Streamlining Customer Experience (CX) for an Insurance Company through Design Thinking, AI & RPA

6 Pages

Humint Labs enhanced a large insurance firm's customer experience by applying Design Thinking, AI, and RPA. They analyzed the customer journey, focusing on reducing manual tasks and streamlining interactions, notably through AI-driven shared mailbox automation and IVR refinement. Over six months, their solutions led to a 40% quicker customer inquiry time, a 60% cut in manual data entry, and a 25% boost in customer satisfaction. Additionally, 160 FTEs were reallocated, improving engagement with premium clients by leveraging existing MS Dynamics and 365 technology.

Join for free to read

Report Where AI and Marketing Collide: 2024 CX Predictions (ACXIOM’S…

Case Study Design Thinking isn’t enough

White Paper CX without design only gets you halfway

White Paper How AI can improve Customer Experience

Case Study

Streamlining Customer Experience (CX) for an Insurance Company through Design Thinking, AI & RPA

Streamlining Customer Experience (CX) for an Insurance Company through Design Thinking, AI & RPA

You Might Also Like