Straker and VoIPstudio Translation company achieves truly global communications Background Straker Translations provides fast, human translation services to clients worldwide. The company has its headquarters in New Zealand, with offices around the globe. It operates three production centres in Auckland, Barcelona and Denver, USA, where incoming client phone calls are handled and forwarded as necessary to the right teams within the business. Challenge In her role as Chief Production Officer, Merryn Straker oversees the global production systems and teams, making sure every touch point within the company runs smoothly. She says effective telecoms systems have a key role to play, and the company was an early adopter of VoIP systems. However, the company had been using a major

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