CUSTOMER STORY Industry: Telecommunications Location: Horsens, Denmark Size: 400 employees Stofa streamlines and unifies customer service delivery with ServiceNow Speeds response time to customer queries Delivers more efficient internal workflows Enables service issues to be prioritized Stofa re-imagines the service experience for today’s always-on customers Stofa is one of Denmark’s leading providers of broadband and cable TV solutions with a customer base of 480,000 households across the country. In an age where much of the consumer’s professional and private life is spent online, it is critical for customer service management to handle issues promptly and efficiently. To keep pace with current demands, Stofa decided to modernise its customer service operation, which r

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