Stay ahead with transformation: UK-based not-for-profit body partners with Firstsource for a 100% reduction in complex claims backlog Case study Background The client is a not-for-profit independent body that protects consumers when UK financial services firms fail. They protect deposits, investment business, home finance, insurance policies and insurance broking. The client approached Firstsource to help overhaul their claims processes, and reduce an existing 30-month backlog. 1Business challenge One of the key challenges faced by the client was to process consumers’ complex claim applications in accordance with the Financial Conduct Authority (FCA) regulatory guidelines. To assist with this, the client required a partner with the ability to: ? Manage a complex framework of contractual re

Join for free to read