Stay ahead with efficiency: Firstsource reduces operational turnaround time by 86% for a prominent UK car insurer Case study Background The client is one of the leading insurance service providers in the automobile direct insurance sector, insuring over 4 million customers and employing more than 7,000 people across the UK, Spain, Germany, Italy and USA. The partnership with Firstsource started in 2001, with the offshore delivery of sales processes and 15 FTEs in India. This increased to include customer services operations in 2003 and the strategic partnership has grown from strength-to-strength. Today, Firstsource’s team of 350+ employees manage 50% of the client‘s customer services operations’ total contact volumes. 1Business challenge To stay ahead in a competitive market, the client n

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