According to Mr. Robert Collins, “Durable products create happy and loyal customers.” Mr. Collins of Long Island, New York, was commenting about his experience of 40 years with one State brand water heater. In 1966, Mr. Collins purchased a Princess Series 50-gallon glass-lined State brand gas water heater from Long Island Lighting Company. Ironically, the water heater outlasted the utility company. In 1998, Long Island Power Authority received fe

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