SUCCESS STORY THE CHALLENGE The State of Missouri recognized early on that employees play an important role in securing its most sensitive information. Its focus on helping government workers become more well-informed with security began in 2013, when the State of Missouri initiated a program to teach its employees how to recognize vulnerabilities and protect against both internal and external threats. But there were issues from the start. “Although the program content was fine, we soon learned that there were some serious issues with how it was presented,” said Michael Roling, Chief Information Security Officer (CISO), State of Missouri. “Once the program was instituted, we didn’t like that the user just sits there and only needed to take a quiz at the end. This was a major issue

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