Case Study
State of Idaho
Summary The Idaho Department of Health and Welfare (DHW) reached out to Accenture for help with replacing the state’s outmoded human service benefits eligibility system. Over the past two years, the department’s Food Stamp caseload had doubled and the existing system could not keep pace with citizen demand. On an annual basis, the department provides welfare services for about 18 percent of the state’s population in the form of Food Stamps, cas