CASE STUDY: STAPLES ADVANTAGE OFFICE PRODUCTS SUPPLIER STAPLES ADVANTAGE CONSTANTLY STRIVES TO MAKE ITS CUSTOMERS’ LIVES EASIER IN EVERY WAY . IN ADDITION TO ITS USER- FRIENDLY WEBSHOP , STAPLES OFFERS COMPANIES THE OPTION TO RECEIVE THEIR INVOICES ELECTRONICALLY , WHICH ENABLES THEM TO SIMPLIFY AND AUTOMATE THEIR PURCHASING PROCESSES. “Customers can choose between an interactive or an automated way of working, depending on their profile and the number of invoices they receive.” AUTOMATED SENDING Staples has fully automated its customer invoice sending from SAP. “Our staff no longer has to waste valuable time creating invoices manually, printing them, putting them in envelopes and mailing them,” Rutger Frissaer explains. “They can, therefore, focus on more productive ta

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