Standardized PM Tollgate Model Streamlines Project Management & Demand Processes SITUATION The IT Organization of a global retailer was growing. Due to business expansion, both in terms of the number of stores and the number of concepts, the IT Organization had to undertake several large ticket projects to create a future ready application portfolio. To support this expansion, they needed robust demand and project management processes. IMPACT Without standard project management processes, the execution quality was heavily dependent on the PM’s capability. Also, without integrated demand planning, IT budgets were frequently overrun and several special approvals were required to support ongoing projects. RESOLUTION ITC Infotech provided a PM Tollgate model with templ

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