Case Study
STA Travel - Tele-Sales Training
This e-learning comprises 12 modules to help train STA Travel point-of-sale staff worldwide in the use of a new IT system. The modules combine knowledge elements – background learning about the new system and procedures – with skills development elements through the use of case studies, which are designed to address the full range of functionality provided by the new IT system. This project illustrates our ability to develop a treatment, styl