© Copyright 2018 www.etq.com Case Study / SRC SRC Takes Control of its Documents with ETQ Reliance SRC is a multi-site, multi-divisional organization with a complicated document flow. There are many relationship combinations between documents and organizations or sites. Originally, SRC was managing document storage via a restricted folder. The Business Need When approvals and changes were necessary, they were handled through email chains. The manual process led to the following business challenges: Overproduction: Some document edits were not essential or necessary, but rather clerical edits that took up a lot of time with little value. Over processing: Efforts were often duplicated because of parallel modules and many people working on the same functionality. Waiting: Manually

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