Overview The Spring Independent School District serves more than 35,000 pre-kindergarten through twelfth-grade students in a diverse and grow- ing district located 20 miles north of down- town Houston. Challenge The Spring Independent School District’s IT department supports nearly 14,000 work- stations across more than 35 locations and must continually manage an increasing num- ber of sites and systems. “Our goal is to re solve user issues as quickly as possible, freeing staff to focus on teaching,” said James Wat- son, Director of Technology Services for the Spring Independent School District. “However, like many educational settings, we operate with a low IT staff-to-student ratio. We needed greater automation and consistency so we could improve resolution response rates a

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