Case Study Challenges Spokane Produce, Inc. is an independent, family-owned and operated company in eastern Washington. In business since the 1940’s, Spokane Produce’s 250 employees deliver the finest quality produce to grocery stores, restaurants, other wholesalers and government agencies throughout the Northwest. Every day, delivery documents are printed from the ERP , signed upon delivery and then returned to the home office, where changes are entered into the accounting system. Until recently, all of the paperwork was filed into file cabinets by part-time, temporary help. With hundreds of deliveries a month, this was a tremendous undertaking and was prone to mistakes. When customers requested documents, customer service staff searched through their extensive archives for

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