SPEECH UNDERSTANDING TO THE RESCUE: Riverside Regional Medical Center Newport News, VA Located in Newport News, Virginia, Riverside Regional Medical Center (RRMC) is a 570-bed facility offering a wide variety of services and technologies, from a Level II Trauma Center to a progressive birthing center. For four years in a row, RRMC has been named to the nation’s “Most Wired” list, according to the Most Wired Survey and Benchmarking Study published in Hospitals & Health Networks magazine. Hospitals that have achieved this distinction are known to have better outcomes and key quality measures through the use of information technology. Prior to implementing M*Modal Fluency for TranscriptionTM, Thomas Edwards, RHIA, Riverside’s Corporate Hospital Information Management (HIM) director and P

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