1 Spectrum Health Medical Group Case Study Spectrum Health Medical Group Academic General Pediatrics Clinic Grand Rapids, Michigan, US “We exist to improve people’s health, so it’s natural for us to continually improve the ways we deliver care. Lean is doing that for us.” Dennis Arbogast has an explanation for why Spectrum Health Medical Group (SHMG) is so keen on Lean. Others at the Michigan healthcare organization sum it up in one word: results. Less Waste Makes Care Better And Staff Happier The journey to better results at Spectrum Health Medical Group (SHMG) began in 2010. The health organization had experimented with Lean practices, but it wanted to know more. Bringing together three separate business units to create one new and unified business made it the right time to

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