Specialty Retailer Jo-Ann Stores Enhances Employee Productivity and Efficiency to Enable Focus on Customer Service

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Specialty Retailer Jo-Ann Stores Enhances Employee Productivity and Ef? ciency to Enable Focus on Customer Service CASE STUDY “Spending time talking to our guests, providing advice and helping them ? nd exactly the right products — these service activities are some of the key reasons that Jo-Ann Stores’ customer loyalty rating is so high. ” — John O’Donnell Director of Systems Development, Jo-Ann Stores Co

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Specialty Retailer Jo-Ann Stores Enhances Employee Productivity and Efficiency to Enable Focus on Customer Service

Specialty Retailer Jo-Ann Stores Enhances Employee Productivity and Efficiency to Enable Focus on Customer Service

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