1 CUSTOMER SUCCESS STORY SOUTH LAKE PEDIATRIC GROUP LISTENING TO AND CONNECTING WITH EVERY FAMILY The Challenge A busy suburban Minneapolis pediatrics practice with more than 40 providers and six locations wanted to find ways to better serve their patients. The practice focused on offering parents a suite of tools, including giving them the ability to schedule appointments online with their provider of choice at any time. The Solution South Lake Pediatric Group worked with the Patient Relationship Management (PRM) Services team from eClinicalWorks, implementing and training all staff on healow Open Access® for online appointment booking, Kiosk for check-in, and Patient Portal and healow apps for stronger Patient Engagement. The Result Patients love the new tools availa

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