Staff education and commitment to improved payment process leads Sound Oxygen to 117% increase in revenue When you are the largest independent respiratory equipment provider in Washington State, delays in patient payment may not only impact company revenue but staff time, relationships and reputation. That was the challenge for Michael Lorenz, CEO of Sound Oxygen. Their typical billing process exceeded 90 days, stalled by late patient payment submission. In many cases, payments took much longer than three months, and sometimes were never received. A big barrier for a company that bills commercial, Medicare and patients totaling more than $1 million per month. Breakthrough Throughout 2014 and early 2015, the revenue amount collected from patients remained about the same, with late

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