Case Study 1 Solihull Metropolitan Borough Council—a regional government district in the midlands of the U.K. with over 200,000 citizens—realized that in today’s fast-paced world, the most efficient and effective way to work isn’t necessarily at a fixed time and place in the office. As with many local governments, office space was at a premium, and Solihull MBC had received a remit to reduce occupancy to ten people for every seven desks. It already had a telecommuting policy supported by a secure VPN solution in place, but when this required an upgrade, it was decided to step up the service so that more people could securely work from home. Challenges Solihull MBC didn’t just encourage a more flexible way of working, it was totally serious about the long-term benefits this approach

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