CUSTOMER CASE STUDY MULTI-LOCATION BOOKSELLER | 1 SOFTWARE-DEFINED WIDE AREA NETWORK FOR MULTI-LOCATION BOOKSELLER With a reliance on high quality voice services, MPLS presented too many outages but with SD-WAN high QoS becomes a reality. The client is a bookseller with three brick-and-mortar stores and a distribution center. Voice is mission critical for the client. The client believes MPLS-based network represents unacceptable outage risk with respect to their centralized phone system. Business Challenge The client is a popular bookseller with a loyal clientele. The client believes every phone call represents revenue, as customers typically contact a bookstore to see if a title is in stock. They had been relying on a centralized phone system that is located in a Chicago data cen

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