Who is SOCAR T urkey? Focusing on its main investment areas, namely petro-chemical products, refining, natural gas trade and distribution, SOCAR T urkey provides support to enable Turkey to be an influential power across the international energy arena with its investments. Having completed the in- tegration process in refinery, petrochemicals, energy, logistics, distribution and storage, the group forges ahead to become the biggest in- dustrial holding of T urkey. IT Architecture Consolidation Calls for Single Service Management Platform All SOCAR companies were operated inde- pendently with various IT Service Management (ITSM) solutions, resulting in multiple pro- cesses and rules. Ugur Çetin, IT Architecture Group Manager for SOCAR, explains further: “Our IT operations were

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