SUCCESS STORY The SNCF Group is the second largest railroad operator worldwide. SNCF Voyages is one of its 5 divisions, responsible for Long-Distance Transport and High-Speed Trains; the division manages 800 fast-speed trains each day. Background and challenges In 2009, it was announced that the SNCF's monopoly on international train routes in France was to come to an end. This led to the SNCF running a survey of passengers, which revea

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