® IT SOLUTIONS a TDS® Company The Challenge When you’re responsible for more than 3,000 business websites, reliability is paramount. Smartz hosts and maintains those sites on their own servers, which are in turn housed in a colocation facility. For Smartz, the customer experience has to be seamless. Outages, technical issues or downtime can cost the company customers. “We’re partially a web hosting company,” said Mark Knowles, CEO of Smartz. “Our customers expect speed, reliability and flexibility. If we can’t deliver, it’s a real problem.” When Smartz experienced reliability issues with their colocation facility, they started shopping around. “We’re hosting a lot of outbound traffic,” said Knowles. “We kept having problems serving up all that data and we weren’t able to get them

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