Skyway Client Services Team Improves Outcomes SKYWAY — CLEARING THE WAY TO HEALTH CARE | WWW.SKYWAY.HEALTHCAREOVERVIEW The Skyway client services team is making a positive difference – daily – for both employees and employers. This special team handles a variety of member requests, from benefit and billing inquiries to daily encounters with hospitalized patients helping them navigate the otherwise complex health care world. EXAMPLES A Skyway Care Coordinator noticed that a patient with diabetes had not seen his primary care doctor nor had lab work done in more than a year. The coordinator reached out repeatedly, gently encouraging the patient to schedule an appointment while sharing educational materials about managing diabetes. As a result, the patient made an appointmen

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