CASE STUDY Besttoolbars Skype is a leading provider of software applica- tions that enable people across the globe to com- municate and collaborate in real-time. Skype solutions are currently available in 28 languages, and are used in almost every country around the world. For more information about the company, visit www.skype.com. ThE CompAnY ThE ChAllEngE While most of the services provided by Skype are free to end users, the company d

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