Skills evaluation at the heart of the Canal+ customer service department

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To date, 3.000 regular learners on 71 courses have completed over 40.000 assessments. Ensuring service quality. The aim of using this accurate knowledge measurement tool is to help to improve the quality of service provided by the teams, be they in-house or outsourced service providers. To respond effectively to customer queries, and because the service offering is constantly changing, Canal+ has set up a range of assessment cycles f

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Skills evaluation at the heart of the Canal+ customer service department

Skills evaluation at the heart of the Canal+ customer service department

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