genband.com CASE STUDY Telecom Services Industry CUSTOMER tw telecom is one of the top three largest providers of Busi- ness Ethernet in the US, connecting approximately 20,000 commercial buildings and third-party data centers to its national fiber network. CHALLENGE tw telecom wanted to offer a differentiated and competitive SIP Trunking service that targets the medium to large enterprise market (enterprises with over 5000 desks). To be suc

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